Task: Manage Maintenance Change Requests
The purpose of the task is to monitor all the open and closed maintenance change requests, analyze and track the outstanding issues and thereby implement the identified corrective actions for maintenance change request closure.
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RolesPrimary Performer: Additional Performers:
Outputs
    Process Usage
    Main Description

    The Maintenance Change Request Manager must monitor and coordinate the execution of maintenance change requests to ensure timely progress and closure of maintenance change requests as per schedules. The Maintenance Change Request Manager must monitor different aspects of maintenance change requests like: maintenance change requests nearing or missing service levels, pending maintenance change requests, backlogs, etc. The Maintenance Change Request Manager must also verify the following during the execution of a maintenance change request:

    • Details pertaining to the maintenance change requests are recorded accurately in the agreed tool
    • Query resolution is done before baselining requirements
    • Estimations are revisited in case of a scope change
    • Schedules are aligned with the latest estimations
    • Schedule variance observed in the implementation of a maintenance change request
    • All types of testing mentioned in the Test strategy are planned and executed
    • Review and test defects are recorded
    • Documentation is accurate and complete.

    Quality checks should also be performed to verify if most defects are closed and the open defects are communicated to the respective teams with workarounds, if possible. Also, outstanding actions if any should be tracked to closure. It is the responsibility of Maintenance Change Request Manager to coordinate and resolve any issues with the concerned stakeholders to identify actions, so that it doesn’t delay the implementation process. All the actions identified should be executed as planned and tracked to closure.